Overview

Effective June 1 2015

Azil Stores is proud to offer a hassle free return program with NO RESTOCKING FEES.

If you are not happy for whatever reason, you may return your new and unused item within 30 days of receipt for an exchange or a refund of your purchase price

All returned items must be in their original condition and packaging. We are not able to take returns of products that have been assembled or modified.

If you choose to return your item, please contact our customer service center and we will be glad to assist you. You may email us at help@azil.shop and request a return authorization # or call us at +1 8173828576 and speak to one of our support specialists. Please allow us 24 business hours to receive a return authorization # for your return.

Please pack your items to be returned securely in the original packaging. Please send us the tracking # upon shipment so we may quickly refund you upon return. Please note, you will be responsible for return shipping costs.

What if I received a damaged item?

Azil Stores prides itself in carefully selecting vendors who package their items well to withstand any damage that would occur during shipment. BEYOND Stores regularly does a full evaluation of all lines we carry to make sure that the vendor is keeping packaging to a high standard.

However, despite all of these precautions listed above, damage does occasionally occur.

If you receive an item and it appears only slightly damaged, please write “package damaged” on the form the driver hands to you at the time of delivery. This step is very important. If the package looks like it is significantly damaged, you may refuse delivery. Please notate on the form the driver hands to you, “refused due to damage”. This damaged package will be returned to us and we will send out a new package out to you.

If you did not notice any damage while receiving the item and accepted the package, you must notify us within 24 hours so we may file a claim with the carrier. If only part of your order is damaged, we will send you replacement parts if available. If replacement parts are not available, we will have the carrier pick up the package in the original packaging and send out a replacement item.

If the item received is defective due to a manufacturer’s issue, we will either replace the defective part or if necessary replace the entire defective unit.

Please send us an email for your claim to help@azil.shop so that a claims specialist can start working on your issue right away.

If you choose that you do not want a replacement part or unit, you may return the item under our standard return policy. If a product arrives damaged, or we errored by sending the wrong product and we cannot remedy the situation with either a full replacement or replacement part, we will pay to return the item to us and refund you in full.

Canceling an Item or Order

You may cancel an order or item at any time until the item has shipped out of the warehouse. Once the item ships out of the warehouse, we cannot cancel your item. You may however, elect to return your item under our standard return policy.

Please note: Any item that is estimated to ship out within two days cannot be canceled as the item is immediately pulled from the warehouse and packaged for shipment.

When will my order arrive?

On each of our products, there is an estimated ship date as well as an estimated delivery date. To provide our customers with a large selection, we ship from many different warehouses around the country. Each product lead time depends on many variables. Some warehouses have the items in stock and just need to process and prepare the order for shipment while other warehouses may have to wait a longer time to receive the item in stock. This is why we give our customer’s an idea of lead time, by stating “usually ships in” so that you will have an idea of how quickly the order will leave the warehouse.

Once the item leaves the warehouse the time it takes to get to you will be dependent on the method of shipment. On our product page, it gives an estimated shipping date. For small parcel shipments, the item(s) take between 1 and 6 business days from pickup .For truck freight, delivery usually takes between 2 and 10 business days from the time your order ships. For White Glove shipments, your order takes between one and four weeks from the time the item(s) leave the warehouse.

Tracking Packages

Go to your customer portal to track the status of your shipment and click on the tracking section. If you have multiple orders or an order that might have multiple items from different vendors, you will be able to select the specific order or item you are looking for. If the items you are trying to track have shipped, the tracking information with carrier will be listed.

CONTACT INFORMATION

👤 Support 10:30 AM- 10:30 PM

📞 Phone: +1 8173828576

📩 Email: help@azil.shop

🏦 Address: 35 Shoreline Dr, Foxboro, MA 02035