How will my order ship:

Azil Stores is committed to making sure that we use the safest and most reliable shipping method available. Every product and supplier on our site has been carefully selected to ship by a particular shipping method in order to make sure that you get an optimal shipping experience. When your order ships, we will notify you via email. Included in the email, will be your tracking # and a phone number to contact the carrier. We encourage you to call the carrier directly to arrange for your delivery.

We ship our orders out using three different shipping methods: They are Small Parcel, Truck Freight, and White Glove Delivery

Small Parcel – Whenever possible, azil Stores will ship out our smaller and lighter items using FedEx, UPS, or USPS. These companies provide the quickest and most efficient service for the smaller items that we sell. Regular transit time will be between 1 and 7 days once the item(s) ship from the warehouse.

We are Offer Flat Rate Shipping $34.99

We do not send our items out with a signature required. However, since the driver has the final discretion, please leave a note on your door that asks the driver to leave your package with “no signature required” as well as your name and tracking number.

Truck Freight – Freight delivery means that your product is shipped via a large truck. Freight service is used when the item shipped is too large or too heavy to ship via small parcel. Freight items will arrive between 2 and 8 business days from the time the item leaves the warehouse. Deliveries are made between 8 a.m. and 5 p.m. from Monday through Friday. The delivery agent will call in advance to schedule an appointment time, which is generally a 4 hour window.

There are different methods of freight delivery that we use.

Curbside – The driver will deliver your items to the driveway or curb outside the delivery address provided upon purchase. The delivery agent may require assistance with bulkier or heavier items. It is the customer’s responsibility to transport the item into their home or another area of choice. Often times a driver may provide assistance, but is not required to. The delivery driver will not dispose of packaging material and will not assist in setting up your items.

White Glove – A two person team will deliver the product inside your home, to the room of choice designated by you. This service includes ONE flight of exterior and ONE flight of interior stairs. In addition there is 30 minutes provided for assembly service using basic hand tools.

Once we email you the tracking #, please feel free to contact the shipping company directly for any additional services. You will be responsible for directly paying the truck freight carrier should you choose additional services.

What to do upon delivery:

Please make sure you inspect your items before you sign the delivery receipt. Please make sure all the items that you ordered are correct and all pieces are accounted for. If a box is missing, you may accept the delivered pieces, notate on the driver’s receipt that there is a shortage of items and send us a claim via email at help@azil.shop. We will make sure that your missing item(s) are delivered to you promptly and free of charge.

If your order arrives damaged, you may choose to refuse the delivery. If you choose to do so, you must write on the delivery receipt “refused due to damage”. If only part of an item or part of your order is damaged, you may accept the order and must notate on the delivery receipt “refused piece(s) due to damage”. We will make sure that a replacement to your damaged item(s) is promptly sent to you free of charge.

Once you have signed the delivery receipt with a notation of damage or missing items, please make sure to ask the delivery agent for a copy of the receipt. If you discover damages after the delivery is complete, and it is within 24 hours, please email us at help@azil.shop explaining the situation and attach relevant pictures of the damaged items if possible.